Quality Basics (8 Hours)


Introduction to Basic Quality Tools an 8-Hour Course


To provide an understanding of quality tools and increase awareness of how individuals and teams could use these tools to reduce waste and improve customer satisfaction.  This on-site custom training will focus on company specific processes, and is designed for operators, engineers, managers, supervisors, etc…

Continuous Improvement Philosophy and Speaking with Data

•    Check Sheet - A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.
•    Cause-and-Effect-Diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
•    Pareto Chart - Shows on a bar graph which factors are more significant.
•    Scatter Diagrams - Graphs pairs of numerical data, one variable on each axis, to look for a relationship.
•    Histogram - The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.

Theory of Variation and Fundamentals of Statistical Process Control

•    Introduction to SPC Control Charts - Xbar and R Charts
•    Interpretation of Control Charts – Special Cause Rules
•    In Control, but out of Specification!
     -    Specifications – The Voice of the Customer
     -    Process Capability Understanding Cp & CpK

Tools for Defects and Defective Product

     -    The p Chart
     -    The np Chart
     -    The c Chart

Assignable Causes and Corrective Actions

Gage R & R Studies


     -Catapult Variation Team Exercise
     -M & M’s SPC Exercise
     -Normal Distribution Simulation
     -Variability Reduction Exercise

Note: A Certificate of Completion is awarded to each participant completing the course.